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Customer Support

Context Help

If you get lost inside our hosting Control Panel, the very first step you should take is to press the Help button, which is visible on each and every page. A pop-up window will appear. It comprises in-depth info about all the actions that you can carry out on the given page. Each pop-up menu appears on the same page so that you can quickly get back to your work.

Video Tutorials

We have a vast assortment of video tutorials describing how to use our Control Panel. They're meant for those of you who want to see how things are getting done instead of just reading articles. In this way, anyone can swiftly find their way around our hosting Control Panel by simply watching our step-by-step tutorial videos.


If you can't discover the answer you need, have a glimpse at our extensive FAQ section, which contains questions asked by actual customers and provides practical solutions. We periodically "revamp" our Frequently Asked Questions database with new Q&A's in an attempt to embrace all the innovations and new additions to our platform.

Ticketing System

If you still can't find the solution you searching for in the Frequently Asked Questions section either, we have a great team of tech support engineers available 24x7x365 and ready to help you with any issue. Each support ticket you open will be replied to within sixty minutes (the average ticket response time is only twenty mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 164865

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU


Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: